About

People are at the center of everything we do

Our Story

HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health insurance industry.

Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into five locations serving consumers and health plan members in every state.

Our mission continues to be creating loyal and profitable members for our clients, support the retention of those members through effective outreach and activation programs, and assist our clients’ quality of care initiatives with innovative solutions focused on improving measured Star Ratings tied directly to customer satisfaction and Medicare reimbursement.

Our Culture

We are a fast growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.

The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted collegues, regularly seeking broad input to design what we know to be the best operation in the industry.

An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.

Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for clients and consumers. Think your values align with ours? Checkout our careers and learn more about job opportunities.

Marcum TechTop 40 Inc. 5000 Deloitte Technology Fast 500 2016

What We Believe

THE HPOne PHILOSOPHY

1

Health insurance should not be complicated

We believe the process of choosing and accessing health insurance should not be complicated. From simplifying the plan selection process to member service to care coordination, we do it all. Emphasizing quality interactions, regulatory adherence and consumer-centricity, HPOne's industry-leading marketing, sales, service and exchange solutions are built as an extension of your brand with the member in mind.

2

People create exceptional member experience

HPOne knows that our people are the connection point between members and health plans. We hire expert agents who are trained on the consultative communication approach to simplify the world of insurance and create better member interactions. From managed care, Medicare and individual lines of business, we work best on behalf of clients seeking a consultative, consumer-friendly engagement.

3

Technology must facilitate human connections

HPOne creates solutions that support seamless agent-customer interactions. We are in the forefront of the industry – deploying innovative technologies that integrate a sophisticated CRM, a quoting and enrollment engine, and a cloud-based telephony system into a custom solution designed for the needs of the health insurance industry.

From Our Team

  • Monique Mora

    There's not one day that goes by where I don't learn something new and that's always exciting.

    Monique Mora Medicare Team Lead

  • Marcia Chance

    It's a wonderful experience. The company supports you and really helps you perform at your best.

    Marcia Chance Licensed Sales Agent

  • James Severson

    There's an environment that fosters support and teamwork that really allows the agents to have a quality experience.

    James Severson Operations Manager

Company Culture

Happy employees make for the best team members.

Careers